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How to choose which VOIP is right for you

Voice Over IP (VoIP) telephones are popular options for modern businesses, and they can offer huge advantages in cost and productivity. Kaizen's experience in IT Consultancy makes us the ideal partner to ensure you get the best system you can to suit your infrastructure.

 

One critical decision that must be made is determining which is better for your business:

 

A premises-based solution (in which the hardware is kept on-site in your comms area), or a cloud phone system (where your phones connect through your Internet connection to a provider that maintains the equipment at an off-site “cloud” data centre)

 

Educating yourself on the benefits and potential pitfalls that come with using either a premises-based or cloud phone system can help you make a good decision to ensure your business needs are met and you get the greatest value for your investment.

Hosted VOIP

 

Phone system where your phones connect through your Internet connection to a provider that maintains the equipment at an off-site “cloud” data centre.

 

FEATURES:

Usually less feature rich than in house solution

 

COSTS

for:

  • Lower setup cost
  • Low maintenance costs

Against:

  • Potentially higher ongoing service

 

 

FUTURE EXPANSION

for:

  • Your provider shoulders all the risk, work, and complexity
  • Growth up or down retraction can happen quickly
  • Software updates can happen automatically out of hours ideally so you always have an up-to-date system

Against:

  • none

 

CONTROL

for:

  • Software updates and maintenance processes are handled by the provider
  • Frees IT expenditure for other revenue-generating tasks

Against:

  • Your service provider has the actual control over your system – you don’t

 

FLEXIBILITY

for:

  • Service provider may have more resources to implement a solution you could not afford to do just for yourself

Against:

  • Poor scalability to large deployments cost effectively

 

 

 

IMPLEMENTATION

for:

  • Cheap, quick, and easy
  • Less dependency required for in-house IT resources

Against:

  • Training required for users, and may or may not be offered by your solution provider

 

 

OVERALL RECOMMENDATION

Smaller business or start-up wanting to minimise initial spend but get the cost benefits of VOIP

On Premise VOIP

 

Phone system where the hardware is kept on-site in your server comms area.

 

 

FEATURES:

Often far more

 

COSTS

for:

  • No risk of fee increases
  • Lower total cost of ownership as the system grows

Against:

  • Higher setup costs
  • Unknown long-term maintenance and support costs

 

FUTURE EXPANSION

for:

  • You have complete control and flexibility—you can even switch solutions or mix-and-match

Against:

  • Every expansion increases the complexity you have to manage yourself

 

 

CONTROL

for:

  • You have control over every detail. An easy-to-use solution with careful management will give you a solution that matches your needs better than anything else can

Against:

  • Your service provider has the actual control over your system – you don’t

 

FLEXIBILITY

for:

  • You can do what you want with your equipment—ultimate flexibility

Against:

  • You may not have enough internal IT resources or the budget to make complex, expensive or highly customized changes

 

IMPLEMENTATION

for:

  • You will know your system’s capabilities since you are handling deployment

Against:

  • Deployment time may take longer
  • Training required for users, and may or may not be offered by your solution provider

 

OVERALL RECOMMENDATION

SMBs or enterprises with available IT support personnel and have the need for control over their phone system, or want a more customized and reliable solution

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Reg in UK 7054680

 

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